Your plan and billing

Your free trial

When you sign up you choose the plan your free trial is on (Start a trial on a plan on the pricing page picks that one). Nothing is paid during the trial, and you can change plan any time in Admin → Business → Billing.

Paying for Pulosa

Admin → Business → Billing. Tap Subscribe now (or Add your card) to pay through Stripe. Billing then says Nothing to pay today, with the date your card is first charged (when your trial ends, or at your next renewal). Change plan, update your card with Update card and billing details, and see invoices. If Pulosa has given you a free account, there’s nothing to pay. It also shows how many team seats you’re using.

Comparing plans

Plans, at the bottom of Billing, shows each plan side by side: its monthly price, how many team members it allows, how many AI writes and AI images it includes a month (when AI is offered), how many free texts and marketing emails a month, and its features. The same allowances are shown on Pulosa’s pricing page. Your plan is marked Current. When you choose Upgrade or Downgrade, the window lists exactly what changes: the difference in price, team members, AI allowances, free texts, marketing emails, and the features you’d gain or no longer have.

Changing plan

Upgrades take effect straight away and you pay the difference for the rest of the month. No card saved yet (and not on a trial)? The button says Pay and upgrade: you pay the new price at Stripe today, then every month from today, and the new plan starts once the payment goes through. If you’ve added extra team seats, changing plan sets them to the new plan’s number. Downgrades take effect straight away, and your next bill is at the new price. During your trial there’s no charge. You can’t downgrade while you have more active team members than the new plan allows: deactivate some first. Moving to Solo also stops emails coming from your own address (see Client messages: emails and the sent log).

Cancelling

Tap Cancel subscription (Cancel trial during a trial). You keep full access until the end of the period you’ve paid for. Changed your mind? Tap Keep my plan (or Keep my trial). After it ends, Restart subscription brings it back.

AI this month

If your plan includes AI, the This month card in Billing shows how many AI writes (and images, where included) you’ve used and how many are left. Failed attempts don’t count. They start again on the 1st. Need more? Move to a bigger plan.

Free texts this month

The This month card also shows how many of your plan’s free texts you’ve used and how many are left, plus any texts you’ve bought. Free texts start again on the 1st; bought texts don’t run out. Tap Buy (for example Buy 200 texts · £10) to buy more by card.

Marketing emails this month

The This month card shows how many of your plan’s marketing emails you’ve used and how many are left, plus any extra ones you’ve bought. They start again on the 1st; extra ones don’t run out and are used once the month’s are gone. Tap Buy (for example Buy 1,000 emails · £5) to buy more by card.

If a payment fails

Stripe tries your card again over the next few days and emails you. Billing shows “Payment failed” until it goes through; update your card there to fix it. If your plan or card looks wrong, contact Pulosa: we can check your account in Stripe and sync it.

When your trial ends or a payment isn’t made

1. 1Your trial ends without a plan, a payment fails, or your plan is cancelled: you keep full use for a grace period (usually 7 days). People who can see Billing get a banner counting down, with Choose a plan or Update card.
2. 2After that your account is read-only. Everyone can still log in, look at clients, records and the calendar, download your client list, treatment list and audit log, and handle data requests. Nothing can be added or changed, and nothing can be published to your website.
3. 3Your website stays up, but it stops taking online bookings and gift card orders: Book buttons show your phone number instead. Bookings already made, and their reminders, carry on. (A cancelled plan’s website goes offline once the plan ends.)
4. 4Choose a plan or update your card in Billing and everything unlocks straight away. Need more time? Contact Pulosa.

In the app

Plan and billing